Related documents
- Is amended by 24th Annual Supplement

LAWS OF KENYA
KENYA INFORMATION AND COMMUNICATIONS ACT
THE KENYA INFORMATION AND COMMUNICATIONS (DISPUTE RESOLUTION) REGULATIONS
LEGAL NOTICE 26 OF 2010
- Published in Kenya Gazette Vol. CXII—No. 28 on 19 March 2010
- Commenced on 19 March 2010
- [Revised by 24th Annual Supplement (Legal Notice 221 of 2023) on 31 December 2022]
1. Citation
These Regulations may be cited as the Kenya Information and Communications (Dispute Resolution) Regulations.2. Interpretation
In these Regulations, unless the context otherwise requires—"consumer" any person who uses communication services or products offered by a licensee;"dispute" means any matter that is in contention between a licensee and another, a consumer and a licensee, where one or both parties is aggrieved by the conduct of the other and the parties have failed to reach an amicable resolution after due effort has been made;"licensee" means any person who has been licensed under the Act.3. Powers of the Commission
4. Initiation of Proceedings
5. Response to the Complaint
6. Withdrawal of dispute
7. Hearing of disputes
8. Decision of the Commission
9. General Provisions
History of this document
31 December 2022 this version
Revised by
24th Annual Supplement